Equipping your tender team with a collective memory of knowledge brings major benefits to the whole organisation .
In most teams, experienced team members are bringing expert knowledge to the group. The challenge however is that it's not easy to get the right experts involved all the time. Building a pro-active collective memory across the organisation brings massive benefits :
Increased efficiency: A pro-active collective memory of knowledge allows the whole team to get direct access to the relevant information that has already been learned by others, rather than having to reinvent the wheel or try to find information on their own. This saves time and resources, and increases the efficiency of the organisation.
Improved company knowledge: When knowledge is shared and stored in such a collective memory, it is preserved and can be passed on to new employees. This helps to build and maintain the organisation's institutional knowledge and experience, even when knowledgable individuals leave the organisation.
Enhanced quality of information: A collective memory of knowledge provides the team with pre-approved, high-quality information ensuring the team does not have to start from a blanc page, in coming up with the right answers. By feeding the team with high-quality input, better responses are delivered to customers.
Enhanced innovation and creativity: A collective memory of knowledge also stimulates the team, giving them direct access to a wealth of information and perspectives from others. This inspires new ideas and sparks creativity, which helps the organisation to be more competitive and adapt to changing circumstances.
Overall, having a collective memory of knowledge brings many benefits. Turning that pool of knowledge into a pro-active resource is key. Organisations that put such a system in place to collect, share, and store knowledge, are creating a massive competitive advantage, not only leading to more business, but also to higher motivation, less stress and efficiency across the whole team.